I was reading through IBM’s white paper “Capitalizing on mobile moments for Smarter Commerce“
and spotted this little Gem. It’s not that it is a unique insight, or amazingly insightful, but I think it is correct, short and a useful set of measures to apply, so I thought hey this should be called out.
Mobile moments are interactions with mobile apps that have a ‘3X’ affect:
- they provide value to the user;
- they provide value to the ecosystem (or population of users);
- and they create value for the enterprise.
I am not sure what the X factor is in the 3X, but hey we all need the X-Factor ;-)
I am a fan of user centric design, and for me the 3 above show that there is not just the end customer/consumer as a user, but the other business actors too.
Explore the paper on how to deliver these.
In case your wondering (as if) I was reading this as I am the mobile/telco SME for a Mobile Enterprise Apps Strategy project for a global telco based here in the UK.
Posted on January 3, 2013
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