I have been looking at a lot of m-commerce sites, ok most are e-commerce sites designed for PCs, but hey.
When I am going to buy something that includes a sense of taste, eg clothing, accessories etc I want to see what I am going to buy.
I want to be happy it is what I was thinking off, What’s the cloth like, etc, all this is easiest with a good picture or two.
yet, yet, yet …
so often you are served up a tiny picture, and a lot of product blurb … with the majority of the real estate being on the blurb.
I know as a product manager or whatever you’ve spent time writing the product description, but what is going to make me buy is the picture, at least 9 times out of ten.
And no, I do not want a small picture that is a link to a large picture, that’s just more “friction2 in the purchase, more for me to do, more reasons not to bother, to go elsewhere.
So I know this means having more assets in your media repository, I know it means ceding some control to the visuals, but believe me humans are predominately a visual creature, and on a mobile I tend to be wanting a specifi thing, not browsing, and not digging around for lots of product details.
Also if I have the ability to send a product idea to someone else (by any means, i don’t care) make sure the link is a deep link to the product, and leading with the picture/visual. don’t sent the recipient to some list page or some such.
and while I am at it, what is it with deep product hierarchies ? I know you have a lot of products, in a lot of ranges, but give me an easier way to get to what I want, instead of making me drill down through several layers of your product catalogue. please.
OK I’ll shut up, take a big breath, and carry on.
Posted on October 18, 2012
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